Frequently asked questions (FAQs)

IF you don't  Find your  Answer  on This Page. Please  Contact Us through the contact page, by email or by phone.


We have been Shipping  Successfully worldwide For the last 26 Years. 


Shipping
1: We Ship Worldwide , We Ship all our Seeds  order  within  3 to 5 days after  receiving

2: All  our Seed orders  are  Shipped  By Standard Airmail / Trackable shipping is also  available at  a Nominal Charge . You can Select your preferred Shipping  Service at checkout

3: All our Live Plants  Orders  are  Shipped By Fedex/ Dhl .To ensure a  Fast Delivery So plants reach in good  health on Arrival. 

4: All Live Plants orders are  Accompanied  With  Phytosanitary certificate For  Fast and  Smooth  clearance  at Customs.

5: Orders  Which  are  Shipped   With   Phytosanitary certificates  are  First Submitted  to get a  Phytosanitary certificate. Which can  take upto 7 to 10 Days to get a   Phytosanitary certificate Issued

6 : If  You  do not  find the  seeds or plants  you are looking for you can always  ask us . We can  help  you  to get  them .

7: How can I cancel my order 

Have you placed an order and realized you need to cancel it? Don't worry, there is a simple process to follow to cancel your order. The first step to cancel your order is to send us an e-mail with the words "cancel order" in the subject field. Make sure to include your name and your order number in the email.

8: What forms of payment do We accept ? 

Paypal/ MasterCard, Visa, AMEX or Bank transfer. 




Ans : NO  There  is No minimum  order value  required to place a order  with us 


11: Drop Shipping : We do offer  Drop Shipping Service also. Please   just drop us a
Message  and let us know  where you want your order to be Shipped and we will do  it.

12:   What do I do if there is something wrong with my order received?

 

Ans : If you are missing a Seed in your packet . Received the wrong packet Or received ,  an empty packet, just give us an email and we will get the correct packet for you

 

13  :  All plant orders to Zambia are shipped with a phytosanitary certificate. To import plants into Zambia, you must obtain prior permission. A plant import permit is mandatory and must be obtained in advance from the Plant Quarantine and Phytosanitary Service (PQPS) under the Zambia Agricultural Research Institute (ZARI).

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